We at Khayyan Specialty Foods value your business and we strive to provide you with unmatched flavors and freshness of our ingredients. If you have any doubts just try our products and if you are not satisfied we will replace your purchased product and add a yummy present for your troubles. Also come back and visit us as we continually update our ingredient list with new and unique flavors.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

•       "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to

Khayyan Specialty Foods

•       "Goods" refers to the items offered for sale on the Service.
•       "Orders" means a request by You to purchase Goods from Us.
•       "Service" refers to the Website.
•       "Website" refers to Zona Food Market, accessible from www.zonafoodmarket.com
•       "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Domestic Shipping Policy

Shipment processing times

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimatesation

Shipping charges for all orders are calculated by weight, delivery destination, and carrier selected at checkout.

•       Shipping method: UPS Standard

Estimated delivery time: 3-5 business days after shipment

•       Shipping method: UPS Two Days

Estimated delivery time: 2 business days after shipment

•       Shipping method: UPS Express

Estimated delivery time: 1-2 business days after shipment

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur. We are not responsible for such delays.

Shipment to P.O. boxes or APO/FPO addresses

Khayyan Specialty Foods ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipments to APO/FPO/DPO locations will occur via the US Postal Service.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties And Taxes

Khayyan Specialty Foods is not responsible for customs fees, duties, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

 

Damages

Damages may occasionally occur during shipment. If your order is damaged or lost during shipment please contact us. Please save all packaging materials and damaged goods as we will file a claim with the shipping carrier. Damaged items will be replaced per our return/refund policy.

 

Incorrect Shipping Addresses And Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Khayyan Specialty Foods will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing Or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call (917) 940-6133
2. Or alert us at orders@khayyan.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Contact Us

If you have any questions about this shipping policy, You can contact Us:

•       By visiting this page on our website: https://zonafoodmarket.com/pages/contact
•       By sending us an email: orders@khayyan.com